Good day,

Welcome dear visitor. This webpage contains a questionnaire designed and conducted by Ahmad Al-Amer, a student at King Fahd University of Petroleum and Minerals (KFUPM) majoring in Marketing. This questionnaire is a part of a study intended for a better understanding to the consumers’ online shopping behavior and examining the barriers to online purchase adoption by consumers in Saudi Arabia.

The questionnaire will only takes a few minutes of your time. The information you provide will be kept strictly confidential.

Ahmad Al-Amer
+966 506 80 7756
[email protected]
Q1. In the past 12 months, have you purchased products or services through the Internet, for your personal use?
Yes No

If you answered NO, please go to Q9.

Q2. In the past 6 months, how often you purchase the next product or service through the Internet?

Product / Service Never
(0)

Seldom
(1-3 times)

 Sometime
(4-10 times)

 Usually
(10-15 times)		 Almost Always
(> 15 times)
1. Books and educational products
2. Computer equipment, software or programs
3. Games, Movies or Music
4. Accessories, Clothes or Foods
5. Medical products or services
6. Car rent, Air line or transportation services
7. Financial services
8. Hotel reservations
If there are other products, please tell us about them:

 

Q3. How many online-purchasing have you made over the past 12 months?

1-10 times
11-20 times
21-30 times
30-40 times
More than 50 times

Q4. How much do you spend on online-purchasing (in Saudi Riyals) for the past 12 months?

Less than 50 SR
Between 50-100 SR
Between 101-500 SR
Between 501-1000 SR
More than 1000 SR

Q5. From which foreign retailer’s website are buying from? (Please tell us about them):

Link:




I don’t buy from foreign online retailer

Q6. From which Saudi (local) retailer’s website are buying from? (Please tell us about them):

Link:




I don’t buy from foreign online retailer

Q7. Did you know that Samba has a payment gateway called SambaConnect ?

Yes 

No

Q8. Did you know that "Awalnet" and "Nesma" are using  payment gateway called SambaConnect ?

Yes  

No


Q9. If you haven’t purchased from the Internet, please indicate the degree to which you agree or disagree with each of the following statements by selecting the appropriate number on the rating scale:

Statement Strongly Disagree Disagree Neutral Agree Strongly Agree
1. I do not trust online retailers
2. I concerned that credit card information will be abused
3. I prefer to examine products before buying
4. I concerned that product might not be delivered after payment
5. The products I need are available in regular stores
6. I don’t have a credit card
7. I don’t have access to the Internet
8. I am not fluent in English
9. There is no social interaction in Internet shopping (I prefer shopping because it is social activity)
10. There are no or few Saudi companies sell through internet.

CLASSIFICATION INFORMATION


The information requested here will be used only in grouping your responses with others who provided similar information so that further statistical analysis can be performed on the data.

Q10. What is your gender?
Male Female

 

Q11. Which of the following age groups do you fall to?

Below 18 years 18 - 25 years 26 - 30 years 31 - 35 years
36 - 40 years 41 - 45 years 46 - 50 years Over  50 years

Q12. What is your status?
Married Single

Q13. What is your nationality?
Saudi Non-Saudi
If a non-Saudi, please tell us where are you from?

Q14. What is your approximate income per month?
Less than SR 1,000 SR 1,000- SR 4,999 SR 5,000- SR 9,999
SR 10,000 - SR 14,999 SR 15,000 - SR 20,000 Over SR 20,000

Q15.  What is your highest education background?
Elementary Intermediate High School
Diploma University degree Postgraduate degree
No education    

Q16.  Which of the following best describes your occupation?
Government sector employee Private sector employee Self-employed (Businessman)
Student Other (Please specify)

 

Thank you for your participation, which will help me in my research.